Irrigation Design Associates Inc.
630-545-1800 | irrigationdesign@sbcglobal.net

 

Select Contractor
Code of Professional Responsibility
Irrigation Design Associates

 

In keeping with the highest standards of professionalism, a Rain Bird Select Contractor will strive to:

 

● Continuously meet the licensing and insurance standards required by local and state regulators

● Respond to job leads promptly

● Be prompt for all sales calls and site inspections

● Ensure that crew members and company vehicles present a consistent, professional image

● Treat each customer with respect

● Provide each customer with a thorough system proposal, including an explanation of the work to be done and the time required to complete the work
● Provide quality system design and installation using professional grade products in accordance with industry standards and applicable codes (goal: zero callbacks during the first year of operation)

● Provide the homeowner a thorough “walk-through” of the completed system including product location and operation

● Exceed customer expectations by leaving each job site in the best condition possible

● Respond to service calls promptly (Normally returns telephone calls within 1 to 2 business days to arrange an appointment for service)

● Take advantage of opportunities for professional and educational development

● Conduct all business dealings in a legal and ethical manner

● Attend distributor meetings and training sessions deemed necessary by your distributor and/or the Rain Bird Select Contractor Program

 

Any Rain Bird Select Contractor who does not adhere to these responsibilities or who provides substandard installation or service quality may be removed from the program.